Mostly this kind of problems could come from Plugins, if there are any plugins executed on that action.
Increase the default timeout
Registry on CRM applicationserver(s)
- Open CRM Web Server(where CRM is installed)
- Open regedit (start – > write ( regedit) ) and press ok
- Go to HKEY_LOCAL_MACHINESOFTWAREMicrosoftMSCRM
- Add DWORD name OLEDBTimeout with value 86400 ( 24 hours) select decimal
- Add DWORD name ExtendedTimeout with value 1000000. The maximum value can be 2,147,483,647 and the default value is 30 seconds
These changes in register should fix the SQL timeout.
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